Aquatics Frequently Asked Questions
Do you offer make-up lessons?
Do you have a schedule of lesson times?
Can I request a specific instructor?
How can I sign up for lessons or classes?
How do I prepare for a lesson?
When can I sign up?
How do I withdraw from or change my class?
What if my class has only one or two students?
How long is each swim lesson?
What are my payment options?
What is your refund policy?
Are private lessons better than group lessons?
Swim more than once a week?
How long will it take my child to learn how to swim?
May I watch the lessons?
Can my child practice in the pool?
May I drop off my child and leave the premises?
May non-members use the pool to practice after or before lessons?
Where can my child shower, change or use the restroom?
Are classes held on holidays?
Are goggles and caps required?
What happens if a biological incident occurs?
How does one move to a new level?
How do you handle crying children?
What if my child is sick?
When will my child be “Drown-proofed”?
Do you offer make-up lessons?
In order to maintain the integrity and quality of our swimming lessons, we do not offer make-up lessons for cancellations beyond our control. This includes but is not limited to fecal accidents, weather closures, power outages, etc. We have found make-up lessons to be more of an interruption to the learning process of the class than a benefit to the swimmer. There are no refunds for missed or canceled lessons. Private and semi private lessons may be rescheduled once if done with a 24 hours notice.
Do you have a schedule of lesson times?
Yes, group lessons begin in April and continue thru October. Please click the swim lesson schedule link on the website. Private and semi private lessons are scheduled on a first come first serve basis and although we do our best to accommodate the days and times that work for you; we can not make guarantees. Our staff will work with you to find a day and time that meets your needs. Our goal is to make sure everyone who wants to learn to swim can. Your convenience is our priority.
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Can I request a specific instructor?
We are aware that different students respond to different teaching personalities. We will always try to respond to these requests. Teachers may move days and times as their schedules change throughout the year. We will never guarantee an instructor, and we will always reserve the right to change instructors if other considerations require it. While we do our best to keep the continuity of instructors, there are occasions in which you may have a different instructor.
How can I sign up for lessons or classes?
At this time you can only register in person or mail in your registration form and payment. You may check availability by calling us at 858/674-4480, but we cannot hold a spot over the phone. Swim classes fill up fast, and we encourage participants to register in advance in order to reserve your desired day and time.
How do I prepare for a lesson?
Please have your child changed and ready to enter the water before their lesson begins. Please take your child to the restroom before their lesson.
Please note: Nylon swim diapers are required for all children under 4 years of age. No Exceptions. (Available for purchase at the service desk). No flotation devices or toys allowed in pool.
When can I sign up?
Group Lesson Sign Ups begin on March 29th, 2010 with the spring session beginning on
April 12th, 2009. Registration is on a first come first serve basis until each class if filled. Advance registration is required as space is limited to 4 students per class. Registrations received within one week or later of the class start date will be changed a $10 late registration fee.
How do I withdraw from or change my class?
You can drop or move classes before the first day of class with a $5 drop/transfer fee.
What if my class has only one or two students?
Classes with less than three students will be cancelled. If a group class has only one or two students, as always, we will do our best to move you to a class that fits your schedule.
How long is each swim lesson?
All of the lessons we offer are 30 minutes long. In our experience, 30-minute lessons work best for children. If lessons were longer than 30 minutes, we would run the risk of losing the child’s attention and not gaining the maximum benefit of the lesson.
What are my payment options?
We accept Visa/MasterCard credit/debit cards, cash and checks.
What is your refund policy?
We do not offer refunds. It’s your responsibility to make sure that any vacations; appointments or other activities do not interfere with the class and time your child’s is enrolled in. Refunds are not available once a session has started and fees are not pro-rated for missed classes. Credit slips will be issued of you must cancel or change a class minus the cancelation fee.
Are private lessons better than group lessons?
Our group lessons have a low instructor/student ratio (no more than 5 students per class). Therefore, our group lessons are very effective. Swim activities are geared toward total group participation and children tend to learn from one another.
Private lessons provide your child with more individualized attention and instruction. We feel you know your child’s individual personality best, and we can also make a recommendation based on your child's attention span.
Swim more than once a week?
Consistent swim practice produces outstanding learning results. We encourage students to swim with us once or twice per week to enhance their learning experience at the pool. Once a week lessons provide the foundation for learning the skill of swimming that lasts a lifetime. If you would like your child to swim more than once a week, select an additional day and time from our available schedule.
How long will it take my child to learn how to swim?
The rate your child will progress varies from child to child, just like any other acquired skill.
May I watch the lessons?
Yes, in the designated viewing areas only.
Can my child practice in the pool?
We encourage students to practice what they learned during swim lessons during family swim times. Your child should not enter the pool before the lesson starts and should exit the pool when the lesson is over.
May I drop off my child and leave the premises?
No, a parent or guardian is required to be in attendance at all times. Members may use the club facilities during lessons but all parents and guardians must remain on site.
May non-members use the pool to practice after or before lessons?
No, these areas are reserved for club members only.
Where can my child shower, change or use the restroom?
Family restrooms are provided. Showers for rinsing off before and after the lesson are located on the pool deck. Changing rooms are located next to the viewing area. Locker rooms also may be used.
Are classes held on holidays?
Some holidays will be shortened or have no lessons. All of these classes will be prorated prior to sign ups. Inquire at the Aquatics Office for the list of no class holidays or shortened days.
Are goggles and caps required?
Goggles are not required but encouraged for higher level participants. Swim caps are encouraged for all swimmers with long hair.
What happens if a biological incident occurs?
If the unfortunate case of a biological incident, all lessons will be cancelled. Refunds and make-up classes are not offered for these types of accidents, however we issue a credit slip for the following session.
How does one move to a new level?
At the end of every session, participants will be giving a progress report that indicates what’s needs to be worked on and or whether is time to move to the next level.
How do you handle crying children?
A child crying during a lesson is extremely common. They often become nervous in a new environment and/or experience separation anxiety from the parent. We encourage you to let the instructor resolve your child’s fear and gain their trust. The child will often relax after just one session, but sometimes take multiple sessions to gain the full confidence of your child.
What if my child is sick?
If your child has a fever, or any stomach or digestion problems, they are too sick for swim class
When will my child be “Drown-proofed”?
There is no such thing as being “Drown-Proofed”. We teach our students how to love and respect the water, and that they can never swim alone. In fact, adults should never swim alone either!
